Staff at Community and Provider Services (CAPS)
Cary Moller, Division Director: The Division Director is responsible for the overall operations of Community and Provider Services (CAPS).
The Division Director monitors the Integrated Delivery System (IDS) and individual provider contract performance. The Director also oversees all IDS, AMH and MVBCN contracts regarding outpatient mental health and chemical dependency treatment. IDS providers should contact the Division Director for policy, contract, and system issues. In addition to the above, Certificate of Approval reviews are the responsibility of the Division Director. Providers should contact the Director for technical assistance regarding program applicable Oregon Administrative Rules (OARs). The Division Director acts as the liaison between the IDS mental health system and the MVBCN for delegated activities. There will be instances where the IDS Provider(s) will work directly with the MVBCN for non-delegated activities, such as critical incident reviews and quality plan reviews.
The Division Director also acts as the liaison with Willamette Valley Community Health (WVCH CCO) to ensure the integration of Mental Health services into the CCO. The Director will guide the IDS’ policies in order to decrease utilization of costly health services, improve overall health, and to improve the quality of health care (triple aim). Dwight Bowles, Management Analyst II: The Management Analyst is responsible for completing statistical analysis on each IDS Provider in regards to performance.The Management Analyst issues monthly reports to IDS Providers on their performance and contract compliance. Requests for special reports can be made to the Management Analyst. The Management Analyst is responsible for scheduling and conducting annual reconciliation audits with each IDS Provider and monthly IDS Data Managers meetings. The Management Analyst monitors encounter data, financial transactions, cross county reconciliations, and multiple agency fee schedules. The Management Analyst should be involved with any issues that arise between an IDS Provider and Marion County’s Third Party Administrator (TPA). The Management Analyst also provides budgeting, reporting and analysis for the Indigent CD program, IDS agencies, and the AMHI/CII program as well as budgeting for AFH program.IDS Providers may request technical assistance from the Management Analyst for any issues that arise in regards to system functioning or program trainings.
Scott Smith, Chemical Dependency (CD) Member Services Coordinator: The CD Member Services Coordinator is responsible for facilitating an integrated and/or interactive system of care within the IDS and the Marion-Polk Community Health Plan (MPCHP). Dual Diagnosis Capable treatment is the clinical expectation across the provider system and requires an informed and responsive approach to providing treatment to adult and child consumers that have both mental health and substance abuse treatment issues. The CD Member Services Coordinator should be involved with any denial for services that an IDS Provider may issue regarding any client with a co-occurring disorder. IDS Providers may request the CD Member Services Coordinator to participate in critical incident debriefings or complaint reviews for any client that has a co-occurring disorder. The CD Member Services Coordinator is also the liaison between the Marion County IDS Mental Health system and the Marion County Chemical Dependency service system. IDS Providers should involve the CD Member Services Coordinator for any clinical and systems issues that arise between them and a chemical dependency provider. IDS Providers may request technical assistance from the CD Member Services Coordinator in regards to co-occurring treatment issues, Dual Diagnosis Capable program development, dual enrollments or Oregon Administrative Rules. Percy Torres, Child Care Coordinator: The Child Care Coordinator is responsible for connecting children/adolescents to outpatient treatment with an IDS Provider. This position is also the liaison to provide assistance to IDS Providers and child/adolescent clients when issues arise. The Child Care Coordinator should be involved with any denial that an IDS provider may issue on child or adolescent clients. IDS Providers may request the Child Care Coordinator to participate in critical incident debriefings or complaint reviews. The Child Care Coordinator is also the liaison between the Marion County IDS Mental Health system and child/adolescent service systems, such as the educational system, Marion County Juvenile Department or Child Welfare. IDS Providers should involve the Child Care Coordinator for any issues that arise between them and a children’s resource. IDS Providers may request technical assistance from the Child Care Coordinator in regards to children’s treatment issues, Oregon Administrative Rules (OARs), or the Integrated Services and Supports Rule (ISSR). The Child Care Coordinator is also the hospital liaison for all child/adolescent clients that are hospitalized in a hospital or sub-acute facility. The Child Care Coordinator is a Qualified Mental Health Specialist III.Patrick Brodigan, Adult Care Coordinator: The Adult Care Coordinator provides support and technical assistance to IDS Providers around denial of services, critical incident debriefings, complaint reviews and application/interpretation of Oregon Administrative Rules (OAR’s) and the Integrated Services and Supports Rule (ISSR) affecting adult members. The Adult Care Coordinator is responsible for providing guidance, decision-making and UR/UM when Members or IDS Providers feel that a Member is in need of mental health services that cannot be provided within the IDS. In addition the Adult Care Coordinator provides back up to the CAPS Resource Coordinator involving Member access to mental health services within the IDS. IDS Providers may request technical assistance from the Adult Care Coordinator in regards to adult treatment and referral issues as well. The Adult Care Coordinator provides hospital liaison support, care coordination and transition services for all adult Members that are admitted to psychiatric Acute Care Units (please see enclosed MVBCN Acute Care Linkage agreement for details) as well as Members admitted to hospitals for physical health and notification of mental illness. This position also evaluates all requests for long term care in conjunction with the Mid Valley Behavioral Care Network Hospital Liaison. When appropriate, the Adult Care Coordinator facilitates diversion and case review when long term care is not indicated. The Adult Care Coordinator works closely with the CAPS State Hospital Liaison when Members require a transfer to a state institution for long term care. Leslie Stainbrook, Residential Services Coordinator: The Residential Services Coordinator is responsible for the screening and authorization of Residential Services for eligible individuals while managing the limited resources available. This position participates in State licensing inspections, and provides clinical and technical support to community residential providers to assist them in providing quality services to consumers while complying with the OAR standards. The Residential Services Coordinator works closely with public and private community agencies and resources, and develops new housing options for Mental Health (MH) consumers. This position represents the Health Department on a variety of community committees and work groups and serves as an informational source regarding the MH Residential system. Christine Pahl, State Hospital Liaison: The Marion County State Hospital Liaison monitors progress and treatment of Marion County adults admitted to the Oregon State Hospital. In an effort to expedite discharge of patients back to the community to an appropriate and least restrictive environment, the Hospital Liaison attends individual treatment team meetings and works closely with state hospital staff and the county Residential Coordinator to find appropriate housing options. The Hospital Liaison works closely with the Residential Services Coordinator and community residential providers. The Hospital Liaison collaboratively assesses the goals and needs of Marion County adults housed in county mental health residential treatment facilities or homes, to facilitate resident movement to placements that maximize resident independence. The Hospital Liaison works closely with the Acute Care Coordinator monitoring transfer of clients from acute care to the state hospital. Charlotte Scherer and Cindy Daniels, Peer Support Specialists: The Peer Support Specialist (PSS) is a self-identified individual or family member who is currently or formerly involved in receiving mental health services.The PSS establishes contact with all newly eligible Community Integration Initiative (CII) individuals and is involved on person-centered care coordination teams to assist with the individual's needs and help individual obtain services. The PSS explains the CII process to individuals and family members by providing information and supportive navigation of the Adult Behavioral System. This includes answering phone inquiries and providing coaching on how to access a variety of services and supports.
They provide ongoing assistance in addressing barriers for individuals that are not engaging in treatment and need support services and assistance. The PSS expresses the individuals’ point of view and preferences to see that they are recognized, respected and integrated into all decisions regarding housing and service and support needs. In addition, they also help the individual develop a person centered plan including wellness and recovery goals and participate in weekly CII meetings.The PSS assists individuals in psychiatric inpatient or licensed residential facilities, strengthens linkages to community and peer delivered services such as housing and education and employment. The PSS will model self help and wellness activities and share their personal experiences when appropriate.The PSS represents the Department on planning and policy committees and makes recommendations to the administration to ensure peer sensitive service. All services provided by the PSS are documented in the individual record.Helen Lara, Consumer Affairs Specialist: The Consumer Affairs Specialist is responsible for developing consumer driven services for Marion County. This specialist is also responsible for auditing IDS Providers in regards to consumer involvement within the organization. This specialist is also available to provide technical assistance in regards to consumer affairs as requested. IDS Providers may request the Consumer Affairs Specialist to participate in critical incident debriefings or complaint reviews.
Christina McCollum, Resource Coordinator/Cultural Specialist: The Resource Coordinator/Cultural Specialist is responsible for monitoring intake appointment openings at IDS Providers and tracking access timeliness. This position works with the Child and Adult Care Coordinators in assisting children and adults in getting connected with an IDS Provider for treatment. This position also manages all out of panel authorizations. The Resource Coordinator/Cultural Specialist is the liaison between the Marion County IDS mental health system and local cultural groups. IDS Providers may request technical assistance in regards to cultural issues. IDS Providers may also request technical assistance in regards to enrollments, coverage and claims issues. Janette Cotton, Department Specialist III: The Department Specialist provides support services to the Community and Provider Services (CAPS) staff. This position also is responsible for all meeting minutes. Copies of minutes may be requested from the Department Specialist. IDS Providers may contact the Department Specialist for assistance in locating a Community and Provider Services staff, or for information as to who may be covering for a staff person.
Community and Provider Services (CAPS)2421 Lancaster Dr NE, Salem, OR 97305(503) 585-4977 fax (503) 361-2782