Staff at Community and Provider Services (CAPS)
Cary Moller, Division Director: The Division Director is responsible for the overall operations of Community and Provider Services (CAPS).
The Division Director monitors the Integrated Delivery System (IDS) and individual provider contract performance. The Director also oversees all IDS, AMH and MVBCN contracts regarding outpatient mental health and chemical dependency treatment. IDS providers should contact the Division Director for policy, contract, and system issues. In addition to the above, Certificate of Approval reviews are the responsibility of the Division Director. Providers should contact the Director for technical assistance regarding program applicable Oregon Administrative Rules (OARs). The Division Director acts as the liaison between the IDS mental health system and the MVBCN for delegated activities. There will be instances where the IDS Provider(s) will work directly with the MVBCN for non-delegated activities, such as critical incident reviews and quality plan reviews.
The Division Director also acts as the liaison with Willamette Valley Community Health (WVCH CCO) to ensure the integration of Mental Health services into the CCO. The Director will guide the IDS’ policies in order to decrease utilization of costly health services, improve overall health, and to improve the quality of health care (triple aim). Dwight Bowles, Management Analyst II: The Management Analyst is responsible for completing statistical analysis on each IDS Provider in regards to performance.The Management Analyst issues monthly reports to IDS Providers on their performance and contract compliance. Requests for special reports can be made to the Management Analyst. The Management Analyst is responsible for scheduling and conducting annual reconciliation audits with each IDS Provider and monthly IDS Data Managers meetings. The Management Analyst monitors encounter data, financial transactions, cross county reconciliations, and multiple agency fee schedules. The Management Analyst should be involved with any issues that arise between an IDS Provider and Marion County’s Third Party Administrator (TPA). The Management Analyst also provides budgeting, reporting and analysis for the Indigent CD program, IDS agencies, and the AMHI/CII program as well as budgeting for AFH program.IDS Providers may request technical assistance from the Management Analyst for any issues that arise in regards to system functioning or program trainings.
Scott Smith, Chemical Dependency (CD) Member Services Coordinator: The CD Member Services Coordinator is responsible for facilitating an integrated and/or interactive system of care within the IDS and the Marion-Polk Community Health Plan (MPCHP). Dual Diagnosis Capable treatment is the clinical expectation across the provider system and requires an informed and responsive approach to providing treatment to adult and child consumers that have both mental health and substance abuse treatment issues. The CD Member Services Coordinator should be involved with any denial for services that an IDS Provider may issue regarding any client with a co-occurring disorder. IDS Providers may request the CD Member Services Coordinator to participate in critical incident debriefings or complaint reviews for any client that has a co-occurring disorder. The CD Member Services Coordinator is also the liaison between the Marion County IDS Mental Health system and the Marion County Chemical Dependency service system. IDS Providers should involve the CD Member Services Coordinator for any clinical and systems issues that arise between them and a chemical dependency provider. IDS Providers may request technical assistance from the CD Member Services Coordinator in regards to co-occurring treatment issues, Dual Diagnosis Capable program development, dual enrollments or Oregon Administrative Rules. Leslie Stainbrook, Residential Services Coordinator: The Residential Services Coordinator is responsible for the screening and authorization of Residential Services for eligible individuals while managing the limited resources available. This position participates in State licensing inspections, and provides clinical and technical support to community residential providers to assist them in providing quality services to consumers while complying with the OAR standards. The Residential Services Coordinator works closely with public and private community agencies and resources, and develops new housing options for Mental Health (MH) consumers. This position represents the Health Department on a variety of community committees and work groups and serves as an informational source regarding the MH Residential system. Christine Pahl, State Hospital Liaison: The Marion County State Hospital Liaison monitors progress and treatment of Marion County adults admitted to the Oregon State Hospital. In an effort to expedite discharge of patients back to the community to an appropriate and least restrictive environment, the Hospital Liaison attends individual treatment team meetings and works closely with state hospital staff and the county Residential Coordinator to find appropriate housing options. The Hospital Liaison works closely with the Residential Services Coordinator and community residential providers. The Hospital Liaison collaboratively assesses the goals and needs of Marion County adults housed in county mental health residential treatment facilities or homes, to facilitate resident movement to placements that maximize resident independence. The Hospital Liaison works closely with the Acute Care Coordinator monitoring transfer of clients from acute care to the state hospital. Beverly Brooks, Cindy Daniels, Geneva Johnson, Ron Kraemer, Charlotte Scherer , Lisa Ogilvie and Nicolette Hall Venegas: Peer Support Specialists: The Peer Support Specialist (PSS) is a self-identified individual or family member who is currently or formerly involved in receiving mental health services.The PSS establishes contact with all newly eligible Community Integration Initiative (CII) individuals and is involved on person-centered care coordination teams to assist with the individual's needs and help individual obtain services. The PSS explains the CII process to individuals and family members by providing information and supportive navigation of the Adult Behavioral System. This includes answering phone inquiries and providing coaching on how to access a variety of services and supports.
They provide ongoing assistance in addressing barriers for individuals that are not engaging in treatment and need support services and assistance. The PSS expresses the individuals’ point of view and preferences to see that they are recognized, respected and integrated into all decisions regarding housing and service and support needs. In addition, they also help the individual develop a person centered plan including wellness and recovery goals and participate in weekly CII meetings.The PSS assists individuals in psychiatric inpatient or licensed residential facilities, strengthens linkages to community and peer delivered services such as housing and education and employment. The PSS will model self help and wellness activities and share their personal experiences when appropriate.The PSS represents the Department on planning and policy committees and makes recommendations to the administration to ensure peer sensitive service. All services provided by the PSS are documented in the individual record.Helen Lara, Peer Services Coordinator: The Peer Services Coordinator is responsible for providing development and program oversight of peer delivered services within CAPS, which include Consumer Care Partnerships, Community Integration Initiatives and Peer Wellness Program, and consumer driven services for Marion County. This Coordinator acts as liaison with local peer run organizations; is active in participation on committees at the local, regional (MVBCN) and state level in the promotion of peer delivered services; reviews budget; tracks and monitors expenditures; and makes recommendations for future program needs and overall administration of programs. The Peer Services Coordinator assists in development and support of peer support specialist role within CAPS and provider communities and in the integration of peer delivered services into the delivery system, including how to use peer services with the health care system. This Coordinator also provides advocacy on behalf of peer delivered services and contributes to increased attention to consumer voice in all aspects of the program.
Community and Provider Services (CAPS)3876 Beverly Ave NE Bldg G, Salem, OR 97305(503) 585-4977 fax (503) 361-2782