Marion County Oregon

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1999 Administration Benchmark Revisions (4/15/99)
ADMINISTRATIVE DIVISION

Item 1995 2000 2005 2010

Level of employee satisfaction
(1-100) 70 80 85 90

Overall level of external customer satisfaction (by survey). Scale of 100 60 85 88 90

Sick leave hours vs. hours worked 3.6% 3.3% 3% 3%

Percentage of sick leave used vs earned 73.4% 65% 40% 25%

Satisfaction of driving public Scale = (1-100) NA 85 85 85

Employee receives 4 hours computer training per year <10% 80% 100% 100%

% of employees updating web
sites or other department productivity data bases 0% 80% 100% 100%

Admin. overhead as a % of total budget 15% 12% 10% 8%

Office paper usage: reams of
3 1/2" by 11" plain paper per employee 4 3.5 2 2

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1999 Administration Benchmark Revisions (4/15/99) ADMINISTRATIVE DIVISION

1999 Administration Benchmark Revisions (4/15/99)
ADMINISTRATIVE DIVISION